Free worldwide shipping on all orders. Orders to the UK and USA arrive within 5 - 10 business days of shipment. All orders fulfilled within one business day.
*Please allow for delays if local COVID-19 restrictions are in place. Read more below.
USPS AND CANADA POST DELAYS
Please note as of 12/18/20 USPS has been reporting "historic" parcel build-ups at their depots ("USPS ‘gridlocked’ as historic crush of holiday packages sparks delays" - Washington Post") There is a warning/notification on USPS's own website to this effect. This will result in delays for some customers' parcels. Similar build-ups have occurred with Canada Post. We can only apologize for any inconvenience and frustration, but please understand this is a nationwide issue for all businesses and outside our control. Parcels will arrive in due course, and we'll always guarantee that.
We expect the vast majority of deliveries to arrive within our stated timeframes. But please note that the logistics chain for business is long - from manufacturers and fulfilment centres to postal depots. Anywhere at any time can be subject to lockdowns, restrictions, or new safety protocols which may delay the movement of our shipments.
So in these uncertain times, we cannot guarantee that it will always be smooth sailing across the board. We know most of our customers will understand this, and we thank you for it. In any cases of delay, please be assured that we will be available every day to answer any questions you might have.
My order hasn't arrived as yet?
99% of our shipments arrive within 7 -14 business days. Please be patient, but do contact us if your order hasn't arrived after that timeframe. We'll rectify the situation!
Where do you deliver?
We deliver to the following countries: USA, UK, Canada, Australia, New Zealand, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Hong Kong, Hungary, Ireland, Israel, Italy, Japan, South Korea, Luxembourg, Malaysia, Netherlands, Norway, Poland, Russia, Saudi Arabia, Singapore, Spain, Sweden, Switzerland, Turkey.
All successfully placed orders will receive an e-mail or SMS confirmation with the order details. If you do not receive an e-mail within 3 days of purchase, please check your spam filter and other folders, or contact us for confirmation. We usually process and ship orders the next business day (not including holidays or weekends).
Cancellation and Amendments
If you need to cancel your order, or make amendments to the delivery details (such as name and/or address), please contact us as soon as possible. We will not be able to cancel or make changes to your order after it has shipped, so get in touch at email@example.com or our Contact Us page.
Are there any custom duties to pay?
Please note that any international taxes or import duties applicable in your country are the buyer's responsibility. We ship worldwide and cannot provide tailored advice for each country.